At 3G Real Estate UAE, we are committed to providing exceptional property services in buying, selling, renting, and property management. Due to the nature of our industry and the customized nature of each transaction, we follow a service-based return policy as outlined below.

1. Property Transactions (Buying & Selling)

All property transactions facilitated through 3G Real Estate UAE are final upon completion of the legal and regulatory processes, including the signing of contracts and property registration.

No Returns or Refunds are applicable once a property has been legally transferred.
Buyers and sellers are strongly advised to conduct thorough due diligence and inspections prior to completing the transaction.
Our agents provide guidance and documentation transparency throughout the process to avoid misunderstandings.

2. Rental Services

For tenants and landlords using our rental facilitation services:

Once a tenancy contract has been signed and rent payments have been made, returns or cancellations are not permitted under normal circumstances.
If a landlord fails to deliver possession as per contract terms, or if there is a legal dispute, we will assist in mediation and legal direction but are not liable for refunding paid amounts unless explicitly agreed upon in writing.
Any service fee paid to 3G Real Estate UAE for tenant placement is non-refundable once the lease agreement has been signed.

3. Property Management Services

For property owners subscribed to our management services:

Our management contracts come with clear terms and timelines. If you wish to cancel your management agreement, you must provide 30 days’ written notice as per your contract.
Any advance management fees paid will be refunded on a prorated basis for the unused portion of the service period, subject to deduction of expenses already incurred.
Setup or onboarding fees (if applicable) are non-refundable once the initial process has begun.

4. Service Retainers or Consultation Fees

Consultation fees or custom service retainers (such as legal document reviews, RERA-related consultations, etc.) are non-refundable once the service has been rendered or work has commenced.

5. Special Circumstances

We may, at our sole discretion, evaluate refund or cancellation requests on a case-by-case basis under the following conditions:

Proven misrepresentation of a property.
Legal barriers are preventing the completion of the transaction despite all due diligence.
Client dissatisfaction due to service delivery failure, subject to internal review.

6. How to Request a Review

If you believe your case qualifies for a refund or service cancellation:

Email us at info@3gnew.amgdigital.solutions with the subject “Return Policy Request.”
Include your full name, contact number, service type, and a detailed explanation.
Our team will respond within 7 business days with a resolution or follow-up questions.

7. Contact Us

If you have questions about our Return Policy, please contact:

3G Real Estate UAE
📍 Dubai, United Arab Emirates
📞 +971 44 472 272
✉️ info@3gnew.amgdigital.solutions
🌐 https://3gnew.amgdigital.solutions